Introduction
OmniMech (“we”, “our” or “us”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or purchase our products.
As a small business, we handle your information with care and only collect what is necessary to provide our services. By using our website or engaging with our services, you consent to the practices described in this policy.
Information We Collect
1. Information You Provide
- Contact information (name, email address, phone number, company name)
- Information provided through contact forms, emails, or messages
- Order details when purchasing products (including shipping address and payment information, which is processed through third-party payment processors)
- Information provided during technical support interactions
2. Automatically Collected Information
- IP address and browser information
- Pages visited on our website and the time spent on each page
- Information about how you found our website (referral sources)
- This data is collected using basic analytics tools to improve our website and services
How We Use Your Information
We use your personal information for the following purposes:
- To respond to your inquiries and provide customer support
- To process and fulfill your orders
- To communicate with you about your orders or inquiries
- To improve our products, services, and website
- To send you relevant information about our products and services (only if you have opted in)
- To comply with legal obligations
How We Protect Your Information
As a small business, we take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction, including:
- Secure storage of data on password-protected devices and accounts
- Limited access to your information within our team
- Use of secure communication channels for transmitting sensitive information
- Regular security reviews of our processes
While we take reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
Sharing Your Information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- With trusted service providers who assist us in operating our business (e.g., payment processors, shipping companies), who are contractually obligated to protect your information
- When necessary to comply with legal requirements, court orders, or government requests
- To protect our legitimate business interests, rights, and property
As a small business, we maintain direct control over all information sharing and ensure any third parties adhere to strict privacy standards.
Your Rights
You have the following rights regarding your personal information:
- To request access to the personal information we hold about you
- To request correction of any inaccurate information
- To request deletion of your personal information, where we have no legal obligation to retain it
- To opt out of marketing communications
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe.
Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. This includes retaining information to complete transactions, provide customer support, and comply with tax and accounting requirements.
When your information is no longer needed, we securely delete or anonymize it.
Cookies and Tracking Technologies
Our website uses cookies - small text files stored on your device - to improve your browsing experience. Cookies help us understand how visitors use our website and enable certain features.
You can configure your browser to refuse cookies or to alert you when cookies are being sent. However, some features of our website may not function properly without cookies.
Links to Other Websites
Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “last updated” date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.